Effective Date: November 15, 2026
Last Updated: November 15, 2026
At YouDent Hospital, we treat your privacy with the same care we give your dental health. This Privacy Policy explains what information we collect when you visit youdent.in, book an appointment, or receive treatment at our NABH-accredited dental hospital in Jaipur — and how we use, protect, and share that information. It applies to information collected online at youdent.in and information shared with our clinical team in person.
1. Who We Are
YouDent Hospital is a NABH-certified dental hospital (Certificate No. D-2023-0300) located at Shop No. 4, Metro Station, New Sanganer Road, opposite Pillar No. 84, Govindpuri, Jaipur, Rajasthan 302019, India. Dr. Rajesh Kumar Gupta (Director & Chief Clinical Officer; Dental Council of India Registration A-6442) is responsible for clinical governance.
For any privacy or data-protection question, contact our Grievance Officer at info@youdent.in or call +91-8233792911.
2. What Information We Collect
a) Personal information you provide
- Name, phone number, email address, postal address
- Date of birth, gender, age — where relevant for treatment
- Medical and dental history — provided voluntarily during consultation
- Photographs, X-rays, scans, and clinical notes created during your visit
- Payment information (card last-four, UPI ID) — processed through our payment partners; we do not store full card numbers
- Messages you send via our contact form, WhatsApp, or email
b) Information collected automatically
- IP address, browser type and version, device identifiers
- Pages visited, time spent, referring URL, search terms used to find us
- Cookies and similar tracking technologies — see our Cookie Policy
c) Information from third parties
- Reviews you post on Google, Practo, or other public platforms where you tag YouDent
- Referral information from doctors, friends, or family who recommended us to you
3. How We Use Your Information
Your information helps us provide dental care and improve our service. We use it to:
- Schedule, confirm, and remind you about appointments
- Plan and deliver the dental treatment you consent to
- Maintain your clinical records as required by law and medical standards
- Process payments and issue invoices
- Respond to your questions and follow up after treatment
- Send service updates (new clinic hours, health advisories) — never marketing spam
- Operate and improve the youdent.in website and understand how visitors use it
- Prevent fraud, verify identity, and comply with legal obligations
4. Legal Basis for Processing
We process your personal data under the following legal grounds:
- Your consent — when you fill our forms, book an appointment, or opt in to communications
- Performance of a contract — when you receive treatment or services from us
- Legal obligation — tax records, medical record retention, government reporting
- Legitimate interest — service improvement, security, fraud prevention
5. Sharing Your Information
We never sell your data. We share it only in these limited cases:
- Service providers — hosting, SMS gateway, payment processor, analytics (Google Analytics), appointment-management software. These providers are contractually bound to confidentiality and may use your data only to perform services for us.
- Specialist referrals — if your case needs an external specialist or hospital, we share the clinical information necessary for continued care, with your consent.
- Legal compliance — when required by a court order, subpoena, or government authority in India.
- Emergencies — to protect your life or safety, or the safety of our team.
6. Your Rights Under the DPDP Act, 2023
As a Data Principal under India’s Digital Personal Data Protection Act, 2023, you have the right to:
- Access — request a summary of the personal data we hold about you
- Correction and erasure — ask us to fix inaccurate data or delete data no longer required
- Grievance redressal — raise concerns with our Grievance Officer
- Nomination — nominate another individual to exercise your rights in case of incapacity or death
- Withdraw consent — withdraw your consent for data processing, subject to legal retention requirements
To exercise any of these rights, email info@youdent.in with the subject line “Data Request”. We respond within 30 days.
7. Grievance Officer
If you are not satisfied with our response, you may contact our designated Grievance Officer:
Name: Dr. Rajesh Kumar Gupta
Role: Director & Chief Clinical Officer
Email: info@youdent.in
Phone: +91-8233792911
Address: YouDent Hospital, Shop No. 4, Metro Station, New Sanganer Road, Govindpuri, Jaipur, Rajasthan 302019, India
You may also lodge a complaint with the Data Protection Board of India under the DPDP Act, 2023.
8. Data Retention
We retain your personal and clinical data only as long as needed to provide ongoing care and to comply with Indian medical-record and tax regulations — typically 10 years from your last visit for adults, and until your child turns 21 for paediatric records. Website analytics data is retained for up to 26 months. After these periods, data is securely deleted or anonymised.
9. Security
We protect your data with reasonable security practices including encrypted transmission (HTTPS/TLS), access controls limited to authorised clinical and administrative staff, regular software updates, and secure backups. Our NABH accreditation requires annual audits of information-security practices. No system is completely secure, so if you suspect your data has been compromised, contact us immediately.
10. International Data Transfer
Your data is stored on servers located in India. Some of our service providers (such as Google Analytics) may process data in other countries. We only use providers that commit to equivalent or stronger protections.
11. Children’s Privacy
Our website is not directed to children under 18. We do not knowingly collect personal data from children through the website. Paediatric dental records are collected only with explicit parental or guardian consent, and only to the extent required for treatment.
12. Testimonials, Photographs, and Case Studies
Any patient photograph, video testimonial, before-and-after image, or case study we publish on this website, our YouTube channel, or our social media is used only with your written consent. You may withdraw that consent at any time by writing to info@youdent.in, and we will remove the content from platforms we control.
13. Changes to This Policy
We may update this Privacy Policy to reflect changes in law or in our practices. Material changes will be notified on this page with a revised “Last Updated” date, and — where appropriate — by email to active patients.
14. Contact Us
For any question about this policy or your data, contact:
YouDent Hospital
Shop No. 4, Metro Station, New Sanganer Road,
opposite Pillar No. 84, Govindpuri,
Jaipur, Rajasthan 302019, India
Email: info@youdent.in
Phone: +91-8233792911